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Customer Support Representative (CSR)

Comsats Internet Services (CIS) Technology Park Unverified

Islamabad , Pakistan

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Posted May 14, 2019 21 views

He/ She should be able to perform the tasks related to:  

  • Attract potential customers by answering product and service questions; suggesting information about other products and services.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
  • Maintaining records of ticketing and call reports on daily basis.
  • Dealing with walk in customers and receiving payments from the customer against services being provided to them.
  • Troubleshooting System related queries.
  • Troubleshooting Webhosting queries.
  • Troubleshooting Billing and network related problems.  
  • Diagnosing and solving both hardware and software related issues.
  • Providing support to clients through remote access using software like Team Viewer, Ammyy, Anydesk.
  • Configuration of router if required at customer end.
  • Configuration of all major third party software like Outlook, live mail, Thunderbird.
  • Creating and managing of all procedural documentation along with other relevant reports.
  • Responding to call-outs within agreed time limit.
  • Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineer.
  • Outlook Configuration.
  • Mobile Email Configuration.
  • Troubleshooting & Communication.
  • Customer Handling.

Skills

SSL

Job Details

Industry:
Telecommunication / ISP
Functional Area:
Client Services & Customer Support
Total Positions:
2 Posts
Job Shift:
Rotating
Job Type:
Full Time/Permanent
Job Location:
Islamabad, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
BCS/ MCS/ MBA-IT/ BE or equivalent
Career Level:
Entry Level
Minimum Experience:
2 Years (Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch) & Microsoft Office.)
Apply Before:
May 30, 2019
Posting Date:
May 14, 2019

Comsats Internet Services (CIS) Technology Park

Telecommunication / ISP · 51-100 employees - Islamabad
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