Posted May 28, 2018 14 views
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Call Center Agent
Job Duties:
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Strong phone and verbal communication skills along with active listening.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Managing large amounts of outbound calls in a timely manner
- Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Updates job knowledge by studying new product descriptions; participating in educational opportunities.
- Accomplishes sales and organization mission by completing related results as needed.
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Skills
Job Details
Comways Marketing Solutions
We are a leading telemarketing company. Our Values Our vision is based on the following values which we are committed to carrying out: 1. Utmost personal commitment to further goals, through cooperation, consideration and respect for the individual's wishes and aspirations. 2. Encouraging honesty, openness and mutual support and trust, throughout our organization. 3. Abiding our regulations and procedures, while maintaining individual freedom of thought, and an atmosphere of open discussion and debate. 4. Willingness to make extraordinary efforts to provide customers with the most appropriate service, solutions and quality. 5. Aiming for excellence in project execution, while maintaining a company culture of safety and preservation of the environment. 6. Fostering long-term professional as well as personal relationships with customers and suppliers.
What is your Competitive Advantage?
Similar Job Titles
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
