Call Center Agent

Comways Marketing Solutions Verified

Multan , Pakistan

Posted May 28, 2018 382 views

PKR. 8,000 - 30,000/Month

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Job Description

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior. Call Center Agent

Job Duties:

  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Strong phone and verbal communication skills along with active listening.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Managing large amounts of outbound calls in a timely manner
  • Following call center “scripts” when handling different topics Identifying customers’ needs, clarify information, research every issue and providing solutions
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Updates job knowledge by studying new product descriptions; participating in educational opportunities.
  • Accomplishes sales and organization mission by completing related results as needed.
  •  Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets

Job Details

Total Positions:
20 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Full Time/Permanent
Job Location:
Altaf Town, Multan, Pakistan
Gender:
No Preference
Age:
18 - 35 Years
Minimum Education:
Intermediate/A-Level
Degree Title:
Intermediate
Career Level:
Intern/Student
Experience:
Fresh - Less than 1 Year
Apply Before:
Jun 25, 2018
Posting Date:
May 28, 2018
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Comways Marketing Solutions

Telecommunication / ISP · 11-50 employees - Multan

We are a leading telemarketing company. Our Values Our vision is based on the following values which we are committed to carrying out: 1. Utmost personal commitment to further goals, through cooperation, consideration and respect for the individual's wishes and aspirations. 2. Encouraging honesty, o ...Read More

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