Please turn on your javascript Engineer - Technical Support Job, Karachi, Connect Communications Pvt Ltd - ROZEE.PK

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Job Description

  • Reports directly to the Shift Lead regarding the support activities. 
  • To make it sure that all operation activities are performed accordingly and in timely manner in respective shift.
  • Network monitoring and escalate issues to relevant departments.
  • Follow up the Complaints/Events from the different departments.
  • Maintains Service Level and Call Answer Ratio during the shift.
  • Escalation handling during the shift.
  • Escalate the issues to the next tier.
  • Shift reporting.

Skills

basic networking knowledge, Must be a Technical Graduate, CCNA preferred, Flexibility to work in 24/7 rotation shifts

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Gender:
Male
Education:
Bachelors only
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Nov 05, 2017
Posting Date:
Oct 05, 2017
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Connect Communications Pvt Ltd

Telecommunication/ISP · 11-50 employees - Karachi

Connect Communications was established in 2005 and we are the largest Internet & Data Service Provider in Karachi. We offer various services to the corporate and consumer sectors. We have built a stronghold for various network services on local link, such as super nodes, LAN and MAN to provide ma ...Read More

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