Apply For This Job


Job Description

  • Reports directly to the Shift Lead regarding the support activities. 
  • To make it sure that all operation activities are performed accordingly and in timely manner in respective shift.
  • Network monitoring and escalate issues to relevant departments.
  • Follow up the Complaints/Events from the different departments.
  • Maintains Service Level and Call Answer Ratio during the shift.
  • Escalation handling during the shift.
  • Escalate the issues to the next tier.
  • Shift reporting.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
SMCH Shahrah-e-Faisal, Karachi, Pakistan
Bachelors only
Career Level:
Experienced Professional
1 Year - 2 Years
Apply Before:
Nov 05, 2017
Posting Date:
Oct 05, 2017
Show fewer details Read full job description

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium

Connect Communications Pvt Ltd

Telecommunication / ISP · 11-50 employees - Karachi

Connect Communications was established in 2005 and we are the largest Internet & Data Service Provider in Karachi. We offer various services to the corporate and consumer sectors. We have built a stronghold for various network services on local link, such as super nodes, LAN and MAN to provide ma ...Read More

Similar Job Titles

Technical Support Engineer

Outstart Tech Pakistan, Lahore, Pakistan
Posted Sep 05, 2018

Technical Support Engineer Level 1

Techrevo, Multiple Cities, Pakistan
Posted Sep 18, 2018

Technical Support Engineer - Level 1

Cooperative Computing, Karachi, Pakistan
Posted Sep 04, 2018
View All