Posted Oct 05, 2017 5 views
- Reports directly to the Shift Lead regarding the support activities.
- To make it sure that all operation activities are performed accordingly and in timely manner in respective shift.
- Network monitoring and escalate issues to relevant departments.
- Follow up the Complaints/Events from the different departments.
- Maintains Service Level and Call Answer Ratio during the shift.
- Escalation handling during the shift.
- Escalate the issues to the next tier.
- Shift reporting.
Skills
Job Details
Connect Communications Pvt Ltd
pConnect Communications was established in 2005 and we are the largest Internet & Data Service Provider in Karachi. We offer various services to the corporate and consumer sectors. We have built a stronghold for various network services on local link, such as super nodes, LAN and MAN to provide maximum performance and high scalability to take full advantage of gigabit network. Connect is determined to provide state of the art broadband communication to each house-hold as well as corporate customer at a very low cost. Connect network is widely used in demanding markets such as service provider, financial services, media, health care, retail and government./p
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