Assistant Manager Customer Services

Connexis pvt ltd. Verified

Lahore , Pakistan

Posted Jan 04, 2019 474 views Report Job

PKR. 25,000 - 35,000/Month

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Job Description

  • Supervises and coordinates activities of customer support team
  • Serves as a basic point of contact for sales, sales support and other relevant departments with complaints, queries, request, feedbacks
  • Ensures that all the request, queries, and complaint of the customer are responded in a timely and professional manner
  • Prioritize and process customer requests, queries, complaints submitted by telephone, email, live chat or instant message
  • Provide accurate, valid, and complete information to the customers by using the right methods/tools
  • Maintain thorough and accurate customer service records
  • Work as part of the sales team to drive positive company sales results
  • Continuously following up with the customer support team, Sales team, logistics team and supplier correspondence team for the matters pertaining customer shipments, queries, requests, complaints
  • communicating courteously with customers by telephone, email, letter, and face to face;
  • investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
  • Timely follow-up with Sales Team & customers for any outstanding payments for pending orders
  • Closely follow-up with Installation Dept. for timely installation and to resolve matters/issues related to installation(if any)
  • Mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment
  • Other work-related duties as assigned by supervisor

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Johar Town, Lahore, Pakistan
No Preference
25 - 35 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
2 Years (experience Relevant Tracking industry will be preferred)
Apply Before:
Feb 04, 2019
Posting Date:
Jan 04, 2019
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Connexis pvt ltd.

Information Technology · 101-200 employees - Lahore

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