Posted Jan 04, 2019 4 views
- Supervises and coordinates activities of customer support team
- Serves as a basic point of contact for sales, sales support and other relevant departments with complaints, queries, request, feedbacks
- Ensures that all the request, queries, and complaint of the customer are responded in a timely and professional manner
- Prioritize and process customer requests, queries, complaints submitted by telephone, email, live chat or instant message
- Provide accurate, valid, and complete information to the customers by using the right methods/tools
- Maintain thorough and accurate customer service records
- Work as part of the sales team to drive positive company sales results
- Continuously following up with the customer support team, Sales team, logistics team and supplier correspondence team for the matters pertaining customer shipments, queries, requests, complaints
- communicating courteously with customers by telephone, email, letter, and face to face;
- investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- Timely follow-up with Sales Team & customers for any outstanding payments for pending orders
- Closely follow-up with Installation Dept. for timely installation and to resolve matters/issues related to installation(if any)
- Mentor and develop team members and nurture an environment where they can excel through encouragement and empowerment
- Other work-related duties as assigned by supervisor
Job Details
Connexis Pvt Ltd.
Connexis is a leading provider of vehicle and asset tracking solutions for business and individuals across Pakistan and middle east. We have spent over a decade creating GPS tracking system with a web-based reporting tool that are comprehensive, easy to use and most of all AFFORDABLE. Our GPS tracking devices and management system are world class one of the most feature packed yet affordable solutions available on the market today. We provide a complete reliable, robust and high quality hardware utilizing GPS, GPRS, GSM, SMS, and innovative technologies. During 2009 prior to forming Connexis Private Limited, our team concentrated exclusively on live tracking system for law enforcement and rescue services. The goal in forming Connexis was to bring to market the first truly live tracking product at economical price. We are dedicated to providing the best products and support in the industry, delivering real value for your money. We are customer focused and seek to provide the best solution for your needs and can customize solutions to fit your requirements. Connexis fleet management can help you affordably meet the mandates at each phase and gain valuable insight from your fleet....
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