Posted Jul 25, 2022 521 views
Call Center Representative Job Description
We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Call Center Representative Responsibilities:
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Utilizing software, databases, scripts, and tools appropriately.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Making sales or recommendations for products or services that may better suit client needs.
- Taking part in training and other learning opportunities to expand knowledge of company and position.
- Adhering to all company policies and procedures.
Call Center Representative Requirements:
- Min Bachelor Degree or equivalent.
- More education or experience may be preferred.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Understanding of company products, services, and policies.
- Proficiency with computers, especially with CRM software, and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Fluency in English and Arabic languages is required.
Skills
Job Details
Connexis Pvt Ltd.
Connexis is a leading provider of vehicle and asset tracking solutions for business and individuals across Pakistan and middle east. We have spent over a decade creating GPS tracking system with a web-based reporting tool that are comprehensive, easy to use and most of all AFFORDABLE. Our GPS tracking devices and management system are world class one of the most feature packed yet affordable solutions available on the market today. We provide a complete reliable, robust and high quality hardware utilizing GPS, GPRS, GSM, SMS, and innovative technologies. During 2009 prior to forming Connexis Private Limited, our team concentrated exclusively on live tracking system for law enforcement and rescue services. The goal in forming Connexis was to bring to market the first truly live tracking product at economical price. We are dedicated to providing the best products and support in the industry, delivering real value for your money. We are customer focused and seek to provide the best solution for your needs and can customize solutions to fit your requirements. Connexis fleet management can help you affordably meet the mandates at each phase and gain valuable insight from your fleet....
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