Posted Jan 18, 2018 5 views
We are a growing enterprise, having a rich portfolio of ICT Products and services. Our core business is around Contact Center Solutions, IP Telephony Solutions, HelpDesk Solutions.
Job Description:
Providing excellent and prompt client support and technical issue resolution via E-Mail, phone and other electronic medium. Answer emails and phone calls to troubleshoot a variety of technical and non-technical issues customers are having with our web hosted VOIP product and services. Ensure that clients are proactively serviced in order to maintain successful long term business relationships. Provide after-hours support when needed.
Experience and Skills:
- Sound knowledge of Network terminologies e.g. Routing, NAT, TCP/IP, Firewall rules & Basic network troubleshooting. (Mandatory Requirement)
- Knowledge of VOIP & Basic VOIP Troubleshooting (would be preferred)
- Experience of working on Virtualization Technologies such as VM Ware & Hyper-V. (would be preferred)
- Ability to work on LINUX platform. Linux Administration experience would be a plus
- Knowledge of managing ticketing platform
- Installation and management of Servers (Linux, Windows)
- Analyze the current infrastructure and R&D to improve the IT system.
- For certain cases he should also be able to work independently.
- As part of disaster prevention plan, assistance to backup critical data, source code, databases on defined network storage (weekly and monthly) or when required
What do we offer:
- Environment filled with Fun, learning and excitement
- Recognition, Respect and Care
- Provident Fund
- Company Number
- Fuel
- TA/DA
- Sports and Entertainment
Pre-Requisites.
- Should have conveyance
Personality Traits we are looking for:
- The One who likes challenges and look at the problems as the price we pay for progress
- The one who is willing to put in all the energy to get the work done
- The one who is a team player and plays for the victory of the team
- The one who strongly believe there is more to do in life than easy shortcuts
- The one who really wants to achieve something extra ordinary
Job Details
Contegris PVT LTD
Contegris (Pvt) Ltd is fast growing Software Technology Company, serving its customer base in Pakistan, Middle East, South East Asia and United States of America. Contegris provides Contact Center, Unified Communication and IT Transformation solutions & services to today’s smart businesses, so that they can focus on their businesses, innovate and create more opportunities in the society. We are a mission oriented organization, read about our mission below if you have come so far :) Plus we have some secrets which are only revealed to the ones who join us. 1. For the industry To help businesses achieve high performance, by optimizing their Customer Experience, Communication, Collaboration & Decision making capabilities with our resourceful ICT solutions & services 2. For our nation To create a center of technological excellence for the people of Pakistan where we can empower our people to contribute in the fields of mainstream science and technology to serve the humanity 3. For our people To create a workplace with a culture of high performance team work, abundant mentality, innovation and open learning, where people can explore their natural potential, evolve and lead a happy life
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