Call Center Executive

Continental Call Center Pvt. Ltd. Verified

Lahore , Pakistan

Posted 2 days ago 34 views Report Job

PKR. 25,000 - 30,000/Month

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Job Description

  • Answer incoming calls and respond to customers' emails
  • Other duties as assigned
  • Management and resolution of customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports

Timings: 12pm-10pm

Job Details

Functional Area:
Total Positions:
6 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Age:
25 - 35 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
2 Years - 3 Years
Apply Before:
Dec 02, 2020
Posting Date:
Nov 21, 2020
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Continental Call Center Pvt. Ltd.

Business Development · 51-100 employees - Lahore

pContinental Car hire Ltd was formed in August 2004, We represent as one of the leading credit hire providers in and around London and have almost all types of vehicles including Chauffeur, PCO, Plated hire vehicles, Prestige and Normal hire vehicles./p

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