Customer Support Representative

Continental Call Center Pvt. Ltd. Verified

Lahore , Pakistan

Posted Dec 02, 2021 34 views

PKR. 35,000 - 40,000/Month

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Job Description

  • Serves customers by providing product and service information and resolving product and service problems.
  • Attracts potential customers by answering product and service questions and suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
  • Maintains financial accounts by processing customer adjustments.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepares product or service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Specification

  • Customer service
  • Product knowledge
  • Market knowledge
  • Quality focus
  • Problem solving
  • Documentation skills
  • Phone skills
  • Listening
  • Resolving conflict
  • Analyzing information
  • Multi-tasking

Timing: 12:00pm- 10:00pm

Job Details

Total Positions:
6 Posts
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Johar Town, Lahore, Pakistan
Gender:
No Preference
Age:
25 - 39 Years
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Jan 03, 2022
Posting Date:
Dec 02, 2021
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Continental Call Center Pvt. Ltd.

Business Development · 51-100 employees - Lahore

Continental Car hire Ltd was formed in August 2004, We represent as one of the leading credit hire providers in and around London and have almost all types of vehicles including Chauffeur, PCO, Plated hire vehicles, Prestige and Normal hire vehicles.

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