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Job Description

We are looking for competent Shift Leader to organize and direct the staff of our UK back end office.

selected candidate will be responsible over the team in both for assessing their work and give them feedback to maximize performance.

·         An excellent shift leader must have customer service and supervisory experience. The ideal candidate must have fluent British/American English communication skills and be able to lead and motivate. You will be organized and reliable as well as results-oriented.

·         The goal is to achieve excellent performance from your team that will bring sustainable business growth.


  • Assist in the formulation of targets for individuals and teams
  • Assist/coordinate with HR in hiring and onboarding of new employees
  • Answer questions from staff and provide guidance and feedback
  • Devise ways to optimize procedures and keep staff
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and
  • Prepare monthly/annual results and performance reports


  • Previous managerial experience
  • Experience in customer service is essential
  • Proficient in English
  • Working knowledge of MS Office
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A results-oriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure
  • University graduate
Shift Timings are 12pm - 10pm

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
No Preference
28 - 35 Years
Minimum Education:
Career Level:
Department Head
Minimum Experience:
5 Years
Apply Before:
Mar 05, 2020
Posting Date:
Feb 06, 2020
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Continental Call Center Pvt. Ltd.

Business Development · 51-100 employees - Lahore

pContinental Car hire Ltd was formed in August 2004, We represent as one of the leading credit hire providers in and around London and have almost all types of vehicles including Chauffeur, PCO, Plated hire vehicles, Prestige and Normal hire vehicles./p

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