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Job Description

The Call Center Manager is responsible for the inbound and outbound operation.

Responsibilities include training, quality, production results, team lead management, and the manager of the Outreach team.

The Call Center Operations Manager is an experienced leader with exceptional communication and management skills who is committed to the highest level of member experience and business success.

Position Essential Functions:

  • Manager of all program functions including member outreach and engagement, scheduling, dialer management, and analytics.
  • Assist in the management of sales goals, financial forecasts, and new business development
  • Tactical management of day to day activities including outreach campaigns, provider capacity, and other tactical operational processes
  • Interfaces with other company departments supporting the Prospective Assessment program including Provider Management, training, and quality to meet program goals and objectives
  • Track and monitor program effectiveness compared to customer goals & contractual commitments
  • Responsible for achieving program business goals
  • Provide management to call center functions and support of additional programs requiring call center services


  • 5 years of experience in an inbound/outbound call center managing a large team of agents and team leads
  • Degree in business administration
  • Direct experience managing call center operations
  • Excellence oral and written communication skills.

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
5 Years
Apply Before:
Oct 31, 2020
Posting Date:
Sep 30, 2020
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Cooperative Computing

Information Technology · 11-50 employees - Karachi

Cooperative Computing is a US based business-focused technology services company that helps organizations create demonstrated business value through the use of technology. By helping the enterprise develop and execute on technology strategies that help drastically reduce operating costs or drive cri ...Read More

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