DevOps Support Engineers

The DevOps Support Engineer is responsible for providing frontline technical support and troubleshooting customer reported issues. The ideal candidate is proactive, self-motivated, autonomous, who takes pride of ownership in their work product. We are looking for someone who is highly energetic, entrepreneurial, technical, with the ability to think quickly in a customer-success-oriented environment.

Essential Job Functions:

  • Monitor for incoming tickets and respond appropriately as soon as possible ensuring that appropriate SLAs are met
  • Providing first response and Requesting log files or diagnostics
  • Handling tickets with simple requests/questions to resolution
  • Finding/assigning an owner for all other tickets
  • Ensure that issues are resolved quickly while achieving the highest level of customer satisfaction
  • Advocate for the customer. Build positive business relationships with customers in order to understand and assess their needs and objectives
  • Foster proactive assistance through Technical/Strategic Support, and Services as appropriate
  • Reproduce customer issues and log tickets as necessary

Technical Requirements:

  • 3 years of Technical Support experience
  • 0-2 years of experience in Linux Administration
  • Proficiency in Linux Programming
  • Software development or scripting experience in PHP/Java/Python/Ruby
  • Experience with DevOps tools would be an additional advantage
  • Knowledge of working on AWS or Azure

Non-Technical Requirements:

  • Requires excellent communications skills, both verbal and written
  • Adept at building relationships with clients
  • Must feel comfortable working in a fast-paced, dynamic, and flexible environment
  • Job does not typically require working for non-working hours or for extended hours, but there may be meetings that require doing so (given the nature of job to manage day-to-day support operations)
  • Can work in shifts rotation

Interpersonal Skills

  • Be passionate, determined, and have intellectual curiosity
  • Results oriented, highly flexible, team player
  • The ability to manage multiple tasks in a fast-paced environment
  • The ability and desire to work autonomously

Job Details

Total Positions:
5 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Nov 09, 2019
Posting Date:
Oct 08, 2019

Cooperative Computing

Information Technology · 101-200 employees - Karachi

Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!

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