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Job Description

The DevOps Engineer is responsible for providing frontline technical support and troubleshooting customer reported issues.

The ideal candidate is proactive, self-motivated, autonomous, who takes pride of ownership in their work product.

We are looking for someone who is highly energetic, entrepreneurial, technical, with the ability to think quickly in a customer-success-oriented environment.

Essential Job Functions:

  • Monitor for incoming tickets and respond appropriately as soon as possible ensuring that appropriate SLAs are met
  • Providing first response and Requesting log files or diagnostics
  • Handling tickets with simple requests/questions to resolution
  • Finding/assigning an owner for all other tickets
  • Ensure that issues are resolved quickly while achieving the highest level of customer satisfaction
  • Advocate for the customer. Build positive business relationships with customers in order to understand and assess their needs and objectives
  • Foster proactive assistance through Technical/Strategic Support, and Services as appropriate
  • Reproduce customer issues and log tickets as necessary

Technical Requirements:

  • 3 years of Technical Support experience
  • 0-2 years of experience in Linux Administration
  • Proficiency in Linux Programming
  • Software development or scripting experience in PHP/Java/Python/Ruby
  • Experience with DevOps tools would be an additional advantage
  • Knowledge of working on AWS or Azure

Non-Technical Requirements:

  • Requires excellent communications skills, both verbal and written
  • Adept at building relationships with clients
  • Must feel comfortable working in a fast-paced, dynamic, and flexible environment
  • Job does not typically require working for non-working hours or for extended hours, but there may be meetings that require doing so (given the nature of job to manage day-to-day support operations)
  • Can work in shifts rotation

Interpersonal Skills

  • Be passionate, determined, and have intellectual curiosity
  • Results-oriented, highly flexible, team player
  • The ability to manage multiple tasks in a fast-paced environment
  • The ability and desire to work autonomously

Job Details

Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Nov 21, 2020
Posting Date:
Oct 21, 2020
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Cooperative Computing

Information Technology · 11-50 employees - Karachi

Cooperative Computing is a US based business-focused technology services company that helps organizations create demonstrated business value through the use of technology. By helping the enterprise develop and execute on technology strategies that help drastically reduce operating costs or drive cri ...Read More

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