Posted Jul 21, 2020 15 views
Cooperative Computing is looking to add Service Delivery Manager for our Fortune500 product. Responsible for mitigating and removing impediments and ensuring the working team is enabled to deliver on product goals. Manages the alignment of several inter-dependent teams that all contribute deliverables to a broader program. Responsible for coordinating across many teams, facilitating, and escalating decisions that impact the program, and partnering with technology leads to deliver on the strategy of the program. Delivery work is complex, risky, strategic, and highly technical in nature.
Basic Job Description
- Owner of Incident, Problem, Change and Escalation process.
- Solid knowledge of ITIL processes. Particularly Incident management, Problem management, Change Management, Escalation Procedures.
- SDM is accountable for overall SLA & OLA Managements per - Take ownership of P1 incidents and communicating with all stakeholders and posting the incident reviews.
- End to end tracking of tickets.
- The expectation of past exp of managing 3rd parties and 3rd party delivered services.
- Drive internal and 3rd party service review meetings covering performance service improvements, quality, and process.
- Need to do all the documentation related to all the processes and products on Confluence.
- Familiarity with technologies involved – (Cloud Engineering, DevOps, Dev & Test) essential
Skills
Job Details
Cooperative Computing
Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!
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