We are seeking a young, highly charged, strong tech-savvy person to fulfill our requirement for Service Desk Engineer Level 1.

Responsibilities:

  • Identify and assess customers’ needs to achieve satisfaction
  • Taking ownership of customer issues reported and seeing problems through to resolution
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Identify the appropriate response and strategy to solve customer issues as quickly as possible
  • Provide prompt and accurate feedback to customers
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Monitor the event alerts, notify the concerned team, and process the requests from the end-users to level 2 and 3 support engineers.
  • Monitor the metric alerts, and performance-related issues like high CPU utilization, and high Memory utilization.

Technical Requirements:

  • 1 to 2 years of working experience as Customer Support Executive / Support Desk Engineer/
  • Must be familiar with ITSM model-based ticketing systems i.e. Jira, Fresh service, Servicenow, etc 
  • Should have excellent knowledge in alert Monitoring, Reporting, and Escalations
  • Should have a basic understanding of any cloud platform like AWS, Azure, GCP
  • Possess excellent written and verbal communication skills in English

Qualification:BSCS/MSCS/BSIT/BSSE or related field

Job Details

Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Experience:
1 Year - 2 Years
Apply Before:
Oct 17, 2022
Posting Date:
Sep 16, 2022

Cooperative Computing

Information Technology · 101-200 employees - Karachi

Cooperative Computing is a business-focused Digital Transformation company that helps organizations create demonstrable business value through the use of technology. We help Enterprises across the globe to develop and execute technology strategies that drastically reduce operating costs or drive critical competitive advantage, Cooperative Computing ensures your business can obtain the desired ROI or has a valid exit strategy that can be executed with little or no risk. With a systematic approach and a well-vetted partner network, Cooperative Computing can tackle the most complicated and sophisticated business issues that require technical experience and depth that is rare in today’s chaotic technology marketplace. In today’s financially demanding marketplace, no services business executive (whether internal or external services) can be limited by not having a clear vision of services provided, costs for these services transparently mapped out, and a strategy to continuously improve these costs or increase the value of the service. Join us and let the journey to value creation begin!

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