Posted Nov 07, 2025 102 views
This position plays a vital role in providing administrative support to the Line Manager and the After Sales Service Team, acting as a central point of contact across all business unit divisions. The role involves collecting and communicating relevant information, preparing detailed reports, delivering excellent customer service internally and externally, and ensuring smooth operational workflows. The successful candidate will facilitate coordination and enhance efficiency within the team and across various departments.
Key Responsibilities
Administration: Prepare weekly and monthly reports and presentations as requested by the Line Manager. Collaborate with teams across all workshop locations to gather accurate background information necessary for reporting and documentation. Distribute meeting minutes as directed by the Line Manager when required.
Incentive Management: Oversee employee incentives and overtime reporting within the department, ensuring timely submission to the finance team before monthly deadlines. Work closely with HR to report on performance objectives and assessments for new employees. Coordinate the completion of onboarding formalities for new joiners in partnership with HR.
Customer Care: Support the front desk team by handling customer calls and queries during peak times or staff absences. Maintain all reports and documentation to meet internal audit standards. Ensure proper filing and organization of aftersales service documents to maintain compliance and accessibility.
Stationery and Inventory Management: Manage departmental requests through the Online Requisition system and liaise with the Procurement team to obtain supplier quotations, coordinate deliveries, and process payments. Monitor inventory levels of special tools and consumables, following up to replenish stock as needed. Coordinate subcontractor activities according to workshop requirements, ensuring alignment with service documentation.
Required Qualifications
A diploma in Business, Management, or a related field is essential. Candidates should have between 3 to 5 years of experience in a service support role, preferably within the automotive industry.
Preferred Qualifications and Benefits
Experience in the automotive sector is highly desirable to better understand the operational environment. The company offers a competitive salary package along with comprehensive medical insurance covering both inpatient and outpatient care for employees and their immediate family members, including spouse, children, and parents. Additional benefits include life insurance, gratuity, EOBI, staff lunch provisions, and weekends off (Saturday and Sunday). This is a full-time position with a monthly salary of Rs100,000.
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Job Details
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