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Job Description

Effective Customer Liaison to ensure all agreed requirements of the customers are fulfilled

1-     Ensure all agreed requirements of the customers are fulfilled

2-     Ensure that OTIF (On time In Full) commitment with the customer is honored

3-     Collect and compile data pertaining to customer complaints and suggest appropriate corrective actions within the relevant work domain, after consultation with the immediate supervisor.

4-     Follow up the customer complaints and the approved rectification plan and resolve it within the defined time frame

5-     Ensure timely dispatch and approval of production sample to the customer prior to sending the shipment

6-     Ensure on-time sampling for bulk approval with sampling department

7-     Follow up with the in-house Planning and Export department to ensure timely booking of the consignment with the forwarder

8-     Ensure timely submission of all the relevant documents, initial costing etc., to the in-house Exports department for timely export of the shipment

Ensure consistent coordination and follow up with production to meet customer requirements and timelines

1-     Ensure that the activities are carried out according to the approved Time & Action Plan

2-     Prepare “Sales Contracts” / “Performa Invoices” and seek approval from the Manager Marketing

3-     Coordination with the customer with regards to approvals for samples and trims

4-     Timely data entry of trims and fabric in the ERP system, as per the Time & Action Plan

5-     Follow up the initial consumption of production material from Fabric and MMC department and ensure the timely data entry in the ERP system

6-    Participate in the daily meeting and discuss the current day targets and review the targets of the previous day


1-     KPIs will be measured based on MCL dates, on time approvals and on time handovers vis-à-vis the Time and Action Plan

2-     Ensure that conducive environment is available for the employees to obtain their KPIs

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Ferozepur Road, Lahore, Pakistan
No Preference
Minimum Education:
Degree Title:
Career Level:
Experienced Professional
1 Year - 2 Years
Apply Before:
Apr 14, 2018
Posting Date:
Mar 14, 2018
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Cotton Web Ltd

Textiles / Garments · 1-10 employees - Lahore

Established in 1998 and became one of the fastest growing woven garment manufacturing unit in just about 10 yearsrn19th Rank in the fastest growing companies of Pakistan in all sectors