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Job Description

The position is responsible to provide value added services accurately, efficiently and within the established turnaround time. He/she is required to demonstrate pro-active approach in order to exceed expectations of the customer and minimize customer complaints at the same time comply with AML & KYC guidelines. The position is responsible to process requests for Account Opening, customer queries, statement printing, inward & outward clearing, local & foreign remittances, Government securities, Cash receipts, Cash payments and all work related to counter services etc.  This position is also responsible for preparation of periodical MIS related to counter services area

Counter Services

  • Handling of Teller Services at Counters i.e. Cash both Local & Foreign Currency.
  • Ensure that all services are provided within the established Turnaround Time.
  • To process work to ensure that time and quality standards are met in accordance with SOP & HO guidelines.
  • Ensure strict compliance to SBP / HO instructions / guidelines regarding clean note policy, fresh note distribution to account holders & general public & cash sorting requirement.
  • Be fully conversant with the cheque payment procedure at the counter.
  • Maintain records for the department to furnish accurate MIS reports to HO and to SBP when required.
  • Ensure that notes are sorted and documented in accordance with SBP directives.
  • Ensure that daily cash reports are prepared as per HO/SBP directives.
  • Ensure that all cash receipt vouchers are accurately credited to customers’ accounts and account # & title of account are 100% tallied with that mentioned on deposit slip.
  • Exercise strict controls to minimize the chances of shortage or excess of cash over the counter.
  • Make sure that cash counter & vault areas are clean as per SBP requirement to avoid any penalty/strict observation by SBP surprise check team.
  • Handle all types of clearing/collection i.e. Inward, Outward, Same day, Intercity, local bills, foreign bills etc.
  • Scrutiny of cheques presented in clearing / collection to ensure that same are in order and have valid endorsement of presenting bank.
  • Make sure that BOM / BM have reviewed the cheques which are being returned unpaid in clearing/collection.
  • Proper scrutiny of cheques received at counter before lodgment in outward clearing.
  • Make sure that cheques returned in outward clearing have been delivered to customers as per policy.
  • Issuance of Banker Cheques & FDD / FTT on customers request while fulfilling all required formalities.
  • Handling of inward remittances as per bank’s policy / guidelines.
  • Ensure that application is properly filled and all required columns have required information.
  • Ensure that KYC & AML guidelines (if applicable) are fulfilled before processing the transaction.
  • Periodic review & balancing.
  • Ensure that unclaimed instruments are handled in accordance with SBP guidelines.
  • Maintain records for the department to furnish accurate MIS reports to HO and returns to SBP.
  • Co-ordinate with CSM / Manager Operations to achieve quality and productivity standards.
  • To inculcate positive attitude and ‘Customer comes first’ approach in all endeavors related to both Internal & External customers.
  • Inform CSM / BOM for any out of routine activity / transaction over the counter.
  • Any other work assigned from time to time.

 Account Opening / Deposits       

  • Opening of accounts (PKR / FCY) in accordance with guidelines provided by SBP Prudential Regulations & Bank’s SOP / guidelines. Ensure that KYC, CDD & AML guidelines are fulfilled before opening any account.
  • Periodic review of dormant accounts.
  • Handle standing instructions of the customer.
  • Opening & maintenance of Term Deposits.
  • Checking of accruals and payment of profits to Term Deposit Holders.
  • Manage stop payment requests of customers and timely follow-up all outstanding items.
  • Management of statements of Accounts returned undelivered.
  • Ensure that unclaimed deposits are handled in accordance with SBP guidelines.
  • Issuing Balance confirmation Certificates and Audit Confirmation Certificates of the customers.
  • Ensure that customer signatures are captured /amended in the data base on a daily basis in order to mitigate risks.
  • Be conversant with the ‘Anti Money Laundering’ and ‘Know your Customer’ policy of the bank in order to track and report suspicious transactions to ‘Money Laundering Reporting Officer’ of the Branch.
  • Maintain proper record of Account Opening forms, Term Deposit Account Opening Forms and other relevant data enabling easy retrieval in future.

Job Details

Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
No Preference
Minimum Education:
Bachelor (16 Years)
Career Level:
Experienced Professional
2 Years - 3 Years
Apply Before:
Jan 05, 2019
Posting Date:
Dec 05, 2018
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