Posted May 03, 2019 38 views
Do you have outstanding oral communication skills to engage in virtual conversations along with a strong personality? Do you pride yourself in being the voice of a global company helping customers in their buying decisions? Are you willing to be working in different shifts throughout weekdays with flexibility. This is a role that can lead to endless opportunities for your career in the customer success domain.
As a Call Center Concierge, you will speak to our clients and help them purchase products by providing detailed information, solving problems, setting appointments and next steps.The candidate must have exceptional English skills to assist in friendly engagements and arrange expected services. This involves managing a high volume of customer interactions in a fast-paced, remote working state.
“This role is for an enthusiast who loves customer service and is ready to give white glove treatment to his clients“ Nancy Kerr, Director of Call Centers, Trilogy SmartLeads
Candidate responsibilities:
- Provide “white glove” level service to high-class consumers via telephone to help them with the purchase journey
- Call customers to schedule appointments and other follow up steps or events with other stakeholders
- Maintain updated customer information by performing diligent data entry in the systems
- Work an 8-hour shift with a 30-minute break, in tandem with the concierge team through Skype
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow call center “scripts” and handle different clients’ topics in a friendly way
Candidate requirements:
- Must be 18 years of age or older
- High School Diploma or equivalent
- Perfect English - American Accent, Excellent English grammar in both speaking and writing
- Minimum 6 months of experience working as a customer service agent in consumer sales
- General computer skills, ability to type, navigate the Internet, use Skype and Microsoft or Google platforms
- Flexibility to work during different shifts, including evenings, nights and weekends
- Reliable high-speed Internet and own computer with a microphone
- Quiet setting with little to no background noise to perform calls
Nice to have:
- Some college, college in progress, or a college degree
- Fluency in Spanish, Canadian French or Chinese
- 1+ years working in a call center
Timezone Requirements:
- Ability to work 8 hours a day, for a total of 40 hours/week, sometimes in the evening and weekends since the company is providing service 24/7.
- Shifts are scheduled in US Eastern Time Zone
Job Details
Crossover Market Inc
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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