Posted Nov 05, 2018 1 views
We're running an Online Hiring Event every Saturday to hire Customer Support Managers ($100K/yr).
Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. It’s worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.
This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.
Customer Support Managers at Crossover are excited about their mission to deliver stellar service and develop people. Our Managers are experts in analyzing data from our Worksmart tool to drive performance. These elite coaches are the driving force behind Crossover’s success.
Depending on the situation your day could start with:
1:1 meeting where the metrics are reviewed, feedback on the call and ticket analysis is given; and any blockers that agents have, discussed
Coaching sessions where agents need help/guidance on a specific topic, from soft-skills advice to technical product training
Weekly meetings: enforcing team updates, process changes, and/or improvements
Candidate Requirements
Bachelor’s degree or equivalent
Pristine spoken English
7+ years of software support experience managing +15 L1/L2 software support agents
Experience with deep diving for >500 tickets volume per week
Experience writing technical knowledge base articles and playbooks
Strong leadership and presentation skills
Excellent soft skills, including critical thinking, decision making, and conflict resolution
Committed to self-development and the professional growth of others
A passion for creating work in a process-driven way and working with team members to continuously improve the process
Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
BOOTCAMP PROGRAM
To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week Bootcamp training program. This is elite training taught by our top instructors. It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Bootcamp training is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.
Join our community of remote professionals!
Job Details
Crossover Market Inc
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
What is your Competitive Advantage?
Similar Job Titles
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Aqib Irshad
Head of HR, Training & OD
FINCA
Zohaib Ali
Marketing Manager
Digital Online Devices
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Ali Aziz
CEO
Shopistan
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
