L1 Customer Support Engineer (Online Hiring Tournament)
Crossover Market Inc
Multiple Cities, Pakistan
Posted Jan 31, 2018 24 views
We're running an Online Hiring Tournament on February 3rd to hire L1 Customer Support Engineers ($30K/yr).
This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager, who can hire 20 Support Engineers this week. This is a 100% remote, full-time role.
This tournament will be hosted for our client Versata, who will be hiring the L1 Customer Support Engineers who win this tournament. A little more information about the role:
L1 Customer Support Engineers are software engineers who couple their technical acumen with the ability to interact directly with our customers. They are technical, but they have the unique ability to couple that with exceptional verbal and written communication skills. They are smart, driven, curious, and empathetic, going out of their way to help customers and not resting until a problem is solved.
The daily activities include:
- ‘Pair Support’ and working closely with colleagues to learn and teach new technologies and support techniques. The goal of Pair Support is to create a culture where all team members solve tickets on all products in a continuous improvement learning environment.
- Advanced analytical, problem diagnosis, troubleshooting and resolutions skills
- Defusing of any escalated customer situations
- Effective communication of technical solutions to non-technical customers.
Required experience:
- You have worked, at least 3 years, as a front-line agent in a high-volume contact center. Note - if you have over 5 years of experience and have software architect-level technical acumen - you may want to consider applying for the L2 Customer Support Architect role. You will be asked to take senior architect software tests to prove your technical skills in the L2 role.
- You have performed tech support tasks for B2C or B2B customers.
- You must have the ability to learn multiple products across multiple technologies
- You need to be well versed in current software support practices and tools including: troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management.
- You should have above average computer skills, and some working programming knowledge is a plus so that you can learn our products and resolve basic technical issues
- Strong oral/written communication skills in English is a must, so you can communicate effectively and professionally with customers.
- Fast learner, sharp thinking, investigative mind and true dedication to solve customer problems.
- As a Level 1 Agent, you will have a full caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.
Optional Skills:
- We are a global company with global customers - if you have the ability to speak additional languages - that will give you an additional advantage in the application process. The optional additional languages we are looking for are German, French, Spanish, Italian, Japanese, Russian, Czech, Cantonese & Thai.
We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster (approximately 5 hours instead of a multi-day testing process).
Job Details
Crossover Market Inc
Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.
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