L1 Customer Support Engineer ($30K/year) - Remote Work

At Crossover, we are firm believers that customers deserve to be heard, cared for and treated with respect. This is the foundation for delivering world-class service. We are in search of those higher-level agents that possess technical expertise and are masters at delivering exceptional customer service.

Responsibilities:

Our agents are passionate, smart and understand that world-class service is not just about solving the problem. It’s about the experience. We put our customers first. As a Level 1 Customer Support Engineer, you will be the cornerstone of this philosophy.

This is a remote position, and therefore superb written and verbal communication skills are vital to success. Our agents must be able to communicate effectively and professionally with our customers while utilizing their technical experience and knowledge to resolve issues to reach high-quality service.

To excel in this position you will need to:

  • Have strong English oral and written communication skills
  • +2 years as a front-line agent supporting software products
  • Perform at a high level solving at least 15 tickets per day
  • Know how to write knowledge base articles and step by step guides
  • Be open to learning multiple products across multiple technologies at the same time
  • Be well versed in current software support practices and tools including troubleshooting, issue tracking, and ticket management

Have basic to intermediate technical knowledge in the following technologies/languages:

  • SQL Server
  • Oracle DBs
  • Unix/Linux
  • Networking
  • Windows Server administration
  • SharePoint
  • Web Servers

Previous Telco experience is highly desirable

Job Details

Functional Area:
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
2 Years
Apply Before:
Apr 23, 2019
Posting Date:
Mar 22, 2019

Crossover Market Inc

Information Technology · 2001-2500 employees -

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique method of finding, curating, and managing remote contractors. Our platform connects customers to the worlds best talent for both technical and non-technical employment. But we don’t just find the best, we also provide the tools, training, and relationship building support to ensure success for long term growth.

What is your Competitive Advantage?

Get quick competitive analysis and professional insights about yourself
Talk to our expert team of counsellors to improve your CV!
Try Rozee Premium
I found a job on Rozee!