We are looking for an experienced SaaS Operations Architect to join our team. Our ideal candidate is a highly motivated, goal-oriented, team-focused engineer with a passion for overseeing services, processes, systems and infrastructure. This position will work to assure the overall availability and performance of production services against availability and quality SLAs. They will respond to alerts or events that impair or degrade service or could cause outages that impact availability. They will identify root causes, single points of failure, and eliminate them through remediation and execution.
Company DescriptionCrossover is redefining the way people work. A future where all high-skill jobs go to the cloud and big-data is used to help individuals and teams become more and more productive. Brick and mortar offices are history. The future of our workforce is global and will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent and are now in over 108 different countries. Crossover has developed a unique method of finding, curating, and managing cloud talent. Our platform connects customers to the world’s best people for both technical and non-technical jobs. But we don’t just find the best, we also provide the tools, training, and relationship-building support to ensure success for long term growth.
The SaaS Ops Architect is responsible for providing seasoned and experienced support to both internal and external clients for resolving incidents and service requests. They will adhere to internal processes for incident and service request resolution, and change management through proper execution and documentation. This position is 100% remote.
Analyze processing issues and data anomalies and identifying solutions.
Resolve trouble tickets escalated to Operations.
Follow documented process recovery and service restoration processes.
Fulfill various tasks/processes in support of business and operational units.
Research and resolve problems or inquiries in a timely manner.
Respond to inquiries and troubleshoot issues related to application data or file delivery contents that require extensive use of SQL and Linux command line interaction
Work with product and vendor support technical teams as needed to resolve production issues, troubleshoot symptoms, and conduct root cause analysis with remediation plans or solutions
Required Experience and Education
Bachelor’s degree in Computer Science, MIS, or related fields
3+ years’ experience in systems administration support of web-enabled service application environments and technologies.
Experience with managing applications in Linux environments and shell scripting and commands
Experience with Docker
Experience with Clouds: AWS, GCP, Azure, DO
2+ years experience WebLogic, Tomcat or similar Web App Server administration experience. This includes but not limited to: installation, configuration, tuning, deployments, and monitoring.
5+ years of IT Operations role or client/customer support experience
3 years Apache/Tomcat web server administration experience
Strong attention to detail
Databases experience: MySQL, MSSQL, Oracle, PostgreSQL
Experience with configuring and maintaining virtual servers
Experience with application performance assessment and improvement
Experience with distributed team leadership
This role may be a great fit if you have:
Functional Knowledge: Good understanding of procedures and concepts within own discipline and a basic knowledge of these elements in other disciplines
Business Expertise: Basic understanding of how own area integrates within the sub-function
Leadership: Provides on-the-job training/support to new team members
Problem Solving: Uses judgment based on the analysis of information
Nature of Impact: Direct impact by ensuring the quality of the task/services/information provided by self and others
Compensation is $30/hour or $60,000 for a 50 week, 40 hour work week.
To qualify, please provide a resume/CV demonstrating the required experience and skills. From there, to help us find the top 1% of talent, there will be a series of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.
You will start your application by hitting the 'Apply Now' button then uploading your CV and confirming your email address. From there - the Crossover platform will guide you through the remaining steps, which involves a set of interviews and online skills examinations. We realize these are challenging and can require a decent amount of time - so we thank you in advance for your efforts.
Crossover is an equal opportunity company. All qualified applicants will receive consideration for positions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information