SVP of Customer Support

Crossover Market Inc Verified

All Cities , Pakistan

Posted Jun 11, 2018 174 views

PKR. 600,001 - 600,001/Month

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Job Description

SVP of Customer Support ($400K/yr) - Online Hiring Tournament

We're running an Online Hiring Tournament on June 16th to hire SVPs of Customer Support ($400K/yr).

This event will include all testing for the role. Upon grading the deliverables from the event, we will set up qualified candidates with an interview with the hiring manager.

This is a 100% remote, full-time role.

As an SVP you will deliver quarterly improvements in the quality of support (measured by internal quality metrics and by customer NPS), and the productivity of support (measured by all in cost per ticket).

You will recruit and manage a team of VPs of Customer Support and be responsible for their delivery. Your day-to-day responsibilities include reading tickets, doing deep dives into specific problem areas, making decisions to remove blockers, and planning for weekly, quarterly, or yearly improvements.

You will need to operate in our centralized “economies of scale” model without allowing complexity and special cases to make it into our processes.

Pace is everything. You will be required to make the right decisions quickly. You will set quarterly goals and demand weekly progress from your entire organization.

Candidate Requirements:

  • Master’s degree or equivalent
  • Minimum 3 years hands on technical support
  • Minimum 5 years as Team Manager
  • Minimum 15+ years of industry experience
  • Excellent at reducing overly complicated and unstructured answers into a set of simple and structured decisions
  • Able to identify and articulate patterns in unstructured and unorganized content
  • A passion for creating work in a process-driven way and working with team members to continuously improve that process

We recommend that you attend the tournament instead of applying online, as our tournament process will be much faster.

Register at the green button - you will receive the webinar link after completing registration.

Job Details

Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Experienced Professional
Minimum Experience:
10 Years
Apply Before:
Jun 17, 2018
Posting Date:
Jun 11, 2018
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Crossover Market Inc

Information Technology · 2001-2500 employees - ,

Crossover is redefining the way people work. Brick and mortar offices are history. The future of our global workforce will be built from teams collaborating from every corner of the world. We have embarked on an expedition to find and engage with that talent. Crossover has developed a unique meth ...Read More

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