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Customer Support Representative

CrunchPress Unverified

Lahore, Pakistan

Posted Nov 27, 2017 362 views    Report Job

PKR. 20,000 - 30,000/Month

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Job Description

  • To Handle Customer queries via phone call, emails and social media
  • To Receive Customer Complaint TTs (Trouble Tickets)
  • Able to Give front end resolution dealing with increasing number of phone call and mails on daily basis
  • To Conduct technical analysis of complaints for proper resolution
  • To Coordinate and follow up on current issues with associated departments
  • Manage resolution within defined timelines associated with a complaint category

Requirements

  • Bachelors degree
  • Excellent Written Communication in English
  • Exhibit excellent client engagement, communication and team member skills
  • Typing Speed should be at least 40 - 50 wpm
  • Exposure to ticketing system and software for customer support will be preferred but not required

Job Details

Total Positions:
4 Posts
Job Shift:
First Shift (Day)
Job Type:
Full Time/Permanent
Job Location:
Main Gulberg, Lahore, Pakistan
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Dec 27, 2017
Posting Date:
Nov 27, 2017
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CrunchPress

Information Technology · 11-50 employees - Lahore

CrunchPress (Pvt) Ltd is a full service Pakistan based BPO and software house. We have marketing offices in USA and South Asia. We deliver digital solutions related to web, mobile and business automation to our clients worldwide. We have been outsourcing for the last 3 years and finally decided to ...Read More

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