Customer Support Specialist

CSS Pvt Ltd Verified

Islamabad , Pakistan

Posted Nov 25, 2021 135 views

PKR. 70,000 - 80,000/Month

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Job Description

  • As a Customer Support Specialist, you will serve as the main point of contact for issues and questions about USMobile.
  • You will not only be responsible for providing world-class assistance, but will also have the opportunity to define USMobile’s support processes and work with our team to develop and scale the Customer Support function.
  • Our customer services have been recognized as being one of the best in the industry.
  • So, if you're tired of making sales pitches and trying to convince customers to sign up for that 14 days trial, now is the time to change your job.
  • We offer a lucrative salary package as well as a comfortable environment.
  • Just so we're clear, this is NOT a sales oriented job. It DOES have rotational shifts between Evenings and Nights. 
  • Also, it helps a lot, if you're a little tech savvy and familiar with how operating systems for cellular/mobile devices work.


  • Email, Chat and Voice Support - Answer inbound inquiries coming through USMobile’s support hotline.
  • Customer Service Analysis - collect customer support requests and provide End-to-End Support.


  • 3+ years in customer service or developing support material
  • Natural instinct to empathize with users
  • Strong analytical skills
  • Excellent verbal and written communications Skills
  • Native or bilingual spoken and written English Skills
  • Natural self-starter


  • Medical
  • Pick & Drop
  • Free Meal
  • EOBI
  • Free Snacks
  • Unlimited Coffee/Tea
  • Free Working Environment

Job Details

Job Channel:
Total Positions:
7 Posts
Job Shift:
Job Type:
Customer Services
Job Location:
18 - 32 Years
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
3 Years
Apply Before:
Dec 26, 2021
Posting Date:
Nov 25, 2021

Work Environments

Supervisor’s gender:
Percentage of female coworkers:
Flexible work time:
Remote work option:
Transport allowance:
Dedicated vehicle / Pick-and-Drop:
Overnight travel requirement:
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CSS Pvt Ltd

BPO · 11-50 employees - Islamabad

pCSS - Customer Success Solutions (Previously known as Infinitronics Pvt Ltd) is the premier customer services solution provider for providing support to leading businesses overseas. We are known to provide the best end to end support for our clients, ranging from basic customer support to advanced ...Read More

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