Job Description
Application Analyst help analyze and support complex implementation and application issues in the clinical, operational and billing aspects of CureMD solution and accompanying services. This individual will be engaged in aggressive hands on learning of the CureMD products and services, industry standards, interoperability opportunities to deliver top quality client relationship management.
Job Specification:
Client communication
Project management and implementation
Training, consulting as well as go-live support.
Handle customer communication (phone and email) in order to analyze and resolve client issues.
Provide training, handle and escalate complaints.
Serve as single point of contact for project management, and issue escalation.
Provide physician and staff training, webinars, consulting, and operational guidance.
Adherence to standard operating procedures, company policies and guidelines.
Perform job roles in compliance with IS Policies and Procedures and Acceptable usage of asset and services guidelines.
Requirements:
2-3 year’s call center experience desired.
Bachelors in Business, IT, Social Sciences (Foreign Degree preferred)
Exceptional engagement and communication skills.
People friendly, disciplined, organized and dedicated.
Proven ability in managing and fostering relationships.
Attention to detail and ability to participate in overall customer relationship management activities.
Job Details
Established in 1997, CureMD has maintained its reputation in being recognized as one of the leading providers of healthcare IT solutions and services, whilst running operations in fifty states across the USA. Our revolutionary technology simplifies decision making, streamlines operations, and ensures compliance with industry standards and best practices, in order to make healthcare accessible, adaptable, and affordable for all. Headquartered in New York, we have a thriving R&D facility in Lahore Pakistan, with over 30 departments and a team of more than 800 people worldwide. Success Being an award-winning network, CureMD attributes its tremendous success to the vision, innovation, anticipation, and perseverance of our team. We are one of the fastest-growing healthcare technology companies whose goal has always been to attract, develop, and retain the top talent of the industry, that channel passion, dedication and commitment into their work. Our Culture At CureMD, work is more than just a job - it's a calling. To dream, to change, to invent whilst making a huge impact. Our mission is to save lives by tackling healthcare’s most challenging problems and accomplishing the impossible. We offer fast-track career growth, competitive salaries, generous benefits, and an inclusive as well as progressive culture. CureMD will provide you the opportunity to work alongside the finest minds of the industry through advanced practices with the most edge-cutting technologies.
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