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Job Description

About the Job

  • CureMD's revolutionary technology simplifies clinical decision making, streamlines administrative operations, and ensures compliance to industry standards and best practices, ultimately saving time and effort to save lives and maximize value. Established in 1997, CureMD is headquartered in New York, USA with a thriving R&D facility in Lahore, Pakistan.
  • CureMD is an organization that caters to the needs of diverse healthcare individuals that our products and technology serve. 
  • We believe that in addition to hiring the best talent, a strong sense of values, creative ideas, and diversity in cultures leads to the creation of better products and services.
  • Are you a problem-solver? Are you curious about the way things operate? Can you easily connect with customers? Can you exceed their expectations by effortlessly engaging and explaining step by step solutions with patience and an approach tailored to each individual customer’s needs, not just to help fix issues, but also provide an incredible client experience? If this sounds like you, you are an excellent fit for our Support team.
  • We’re committed to helping employees explore their true potential by becoming the personal connection that strengthens the bond people have with our products.
  • We believe our unique backgrounds and perspectives, help us create the ideas that allow all of us to progress.
  • As our customers’ point of contact, you’ll be the friendly voice of CureMD, providing world-class customer service, troubleshooting, and support.
  • We will rely on you to listen to our customers and use your expertise, creativity, and passion to develop original solutions promptly to meet their needs — and remind them that behind our great products are just as amazing people that make our product what it is.
  • As an Application Analyst, you’ll be responsible for identifying and escalating emerging product or customer dissatisfaction issues, identifying opportunities for operational enhancements, and suggesting improvement strategies.
  • This position comes with competitive pay, great benefits, and dedicated resources to support your ongoing career and personal development.

Key Qualifications

  • Minimum Bachelor’s degree in IT, Computer Science, or any relevant field.
  • Minimum 1-year experience navigating and resolving customer inquiries and providing support to customers via phone, e-mail, and chat.
  • Excellent verbal and written communication skills

Job Details

Total Positions:
20 Posts
Job Shift:
Third Shift (Night)
Job Type:
Department:
Client Services
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Degree Title:
Bachelors in Business, Computer Science or IT
Career Level:
Entry Level
Experience:
1 Year - 3 Years
Apply Before:
Dec 18, 2020
Posting Date:
Nov 17, 2020
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CureMD

Information Technology · 601-1000 employees - Lahore

Established in 1997, CureMD has maintained its reputation in being recognized as one of the leading providers of healthcare IT solutions and services, whilst running operations in fifty states across the USA. Our revolutionary technology simplifies decision making, streamlines operations, and ensur ...Read More

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