Customer Care Representatives

We are looking for a dedicated Customer Service Representative to join our team at the North Nazimabad office. The ideal candidate will possess excellent communication skills, with a strong preference for proficiency in spoken English. This role is particularly suited for individuals with prior call center experience and a good command of Excel. The position involves direct interaction with customers, providing timely and effective support to ensure a positive customer experience.

Key Responsibilities:
- Respond promptly to customer calls, providing accurate and satisfactory answers to inquiries and concerns.
- Address customer demands based on their specific requirements.
- Manage and de-escalate situations involving dissatisfied customers with patience and empathy, ensuring a supportive and professional interaction.

Required Qualifications:
- Education level of Intermediate or Graduate (BA/BCOM).
- Strong verbal communication skills.
- Excellent active listening abilities.
- A patient and empathetic attitude toward customer needs.

Preferred Qualifications and Benefits:
- Proficiency in spoken English is preferred.
- Prior experience in a call center environment will be given priority.
- Familiarity with Excel is advantageous.
- Attractive bonuses and commissions are offered as part of the compensation package.
- Attendance allowance is provided.

This is a full-time, in-person position based in North Nazimabad. Candidates with 0 to 2 years of experience are encouraged to apply. The monthly salary ranges from Rs22,000 to Rs25,000. If you have a passion for customer service and meet the qualifications outlined, we invite you to join our team and help deliver exceptional customer support.