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- Answering calls of clients/customers to learn about and address their needs, complaints, or other issues with products or services.
- Responding efficiently and accurately to callers, explaining possible solutions and ensuring that customer feel supported and valued
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Work closely with other team members based on trust and reliability
- Exceptional customer service, active listening, verbal and written communication skills along with professional phone voice
- Better understanding of company products and services
- Must be able to handle computer proficiently along with strong typing skills.
- Good time management skills between calls so that every caller could be addressed without exceptional waiting time
- Must be fluent in Urdu and English Language
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Second Shift (Afternoon)
Gender:
Male
Minimum Education:
Bachelors
Degree Title:
B.A.
Career Level:
Entry Level
Minimum Experience:
1 Year (Working experience as call center representative)
Apply Before:
Jan 23, 2021
Posting Date:
Dec 22, 2020
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