Customer Service Representative (CSR)

World Wide Dispatch Management

Lahore , Pakistan

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Posted Nov 20, 2025 56 views Report Job

PKR. 50,000 - 50,000/Month

World Wide Dispatch Management is looking for a reliable and customer-focused Customer Service Representative / Taxi Dispatcher to join our team. This role requires coordinating taxi rides, assisting customers over the phone, and ensuring smooth communication between drivers and passengers to guarantee timely service. The ideal candidate will be well-organized, communicative, and capable of managing multiple tasks efficiently in a fast-paced environment.

Key Responsibilities
- Answer inbound customer calls and assist with booking taxi rides
- Dispatch drivers and manage trip schedules efficiently
- Monitor live trips and provide timely updates to both customers and drivers
- Maintain accurate records of calls, trips, and any incidents that occur
- Resolve customer issues professionally and promptly
- Adhere to company procedures to ensure safe and effective dispatching

Required Qualifications
- Previous experience in dispatching or customer service is advantageous
- Strong verbal communication skills, with proficiency in English preferred
- Ability to multitask and perform well under pressure
- Basic computer skills, including familiarity with CRM systems and call handling tools

Preferred Qualifications and Benefits
- Competitive monthly salary ranging from PKR 50,000 to 70,000
- Opportunities for professional growth and development
- Supportive team environment with training provided
- Full-time, in-person work arrangement

This position provides a rewarding opportunity for individuals seeking to advance their career in customer service and dispatch management within a dynamic and supportive company.