Customer Service Representative (CSR)

We are looking for a proactive and confident Customer Service Representative to join our team at our Rawalpindi location. This full-time, on-site role is based at Save Mart, Bahria Phase 2, Rawalpindi. The successful candidate will be responsible for managing client interactions, resolving inquiries, and ensuring a smooth and positive customer experience. Strong communication skills, a positive attitude, and the ability to multitask effectively in a fast-paced environment are essential for this position.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Maintain accurate and up-to-date customer records, ensuring timely follow-up on any pending issues.
- Coordinate with internal departments to facilitate the resolution of customer concerns efficiently.
- Provide empathetic and solution-oriented service to enhance overall customer satisfaction.

Required Qualifications:
- A Bachelor’s degree is preferred.
- Excellent English communication and interpersonal skills are essential.
- Ability to reliably commute or plan to relocate to Rawalpindi before starting work.
- Willingness to work in-person at the specified location.

Preferred Qualifications and Benefits:
- Prior experience in customer service or call center environments is advantageous but not mandatory.
- Salary ranges from PKR 50,000 to PKR 150,000 per month, depending on experience and performance.
- This role offers an excellent opportunity for freshers to develop valuable skills in a dynamic customer service environment.

This position provides a platform for professional growth while contributing to a customer-focused team. If you are motivated, communicative, and eager to deliver excellent service, we encourage you to apply.