Customer Service Representative

We are looking for a motivated customer service professional with 1-2 years of experience to join our team. The successful candidate will have a proven ability to manage customer inquiries efficiently while delivering outstanding service. Experience in the e-commerce sector is highly desirable, as it will help in understanding and addressing the specific needs of our online customers. This is a full-time, on-site role offering a collaborative work environment and opportunities for career advancement.

Key Responsibilities:
Respond promptly and effectively to customer inquiries across multiple communication channels. Handle customer issues with professionalism, aiming to achieve high levels of satisfaction. Maintain accurate and detailed records of all customer interactions and transactions. Work closely with other departments to ensure smooth and consistent service delivery. Participate in initiatives to improve customer service processes and contribute actively to team objectives.

Required Qualifications:
1-2 years of experience in a customer service position. Strong communication and interpersonal skills to engage effectively with customers. Ability to remain patient and professional when managing difficult situations. Basic computer skills and familiarity with customer service software tools.

Preferred Qualifications and Benefits:
Experience within the e-commerce industry is preferred. The position offers a comprehensive benefits package including Provident Fund, health coverage, annual salary increments, performance-based bonuses, paid leave, and leave encashment. This is a full-time, in-person role requiring attendance at the workplace.

If you are passionate about providing exceptional customer service and meet the qualifications outlined above, we invite you to apply and join our team.