Customer Service Representative

Confidential Unverified

Lahore , Pakistan

Posted Mar 17, 2023 106 views

PKR. 35,000 - 50,000/Month

Basic Duties and Tasks:

  • Provide excellent customer service and technical support to clients and customers via phone, email and live chat
  • Respond to customer inquiries and issues in a timely and efficient manner
  • Troubleshoot and resolve technical issues with the Services.
  • Escalate complex issues to the appropriate department or team member for further assistance
  • Document and track customer interactions and issues according to company policy
  • Get feedback from customers and provide suggestions for product and service improvements
  • Participate in ongoing training and development to stay informed of new products and services
  • Collaborate with other departments within the company to ensure a seamless customer experience
  • Meet and exceed customer satisfaction metrics and goals

Required skills:

  • Strong customer service and technical support skills
  • Excellent communication in English and ability to solve problems
  • Strong ability to multitask and prioritize
  • Experience with SAP and other software such as CRM is a plus
  • Ability to work effectively in a team-oriented environment

Advantages and benefits:

  • Professional development and training opportunities
  • Collaborative work environment
  • Opportunities for growth and development within the company
  • EOBI insurance
  • Biannual increments
  • Performance bonuses/lunch/dinner/trips

Job Details

Total Positions:
15 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Entry Level
Minimum Experience:
1 Year
Apply Before:
Apr 18, 2023
Posting Date:
Mar 17, 2023

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