Manage large amounts of incoming calls of customers.
Generate sales leads.
Identify and assess customers’ needs to achieve satisfaction.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Proven customer support managerial experience of minimum 3-4 years with a renowned multinational.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Minimum A-Level certification or Bachelor’s degree in any discipline.
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Beware! Reported Companies
Rozee.pk is not in business with below-mentioned companies due to multiple fraudulent recruiting
complaints/activities which begun with fictitious interview inquiries sent by instant message (IM), email, or
text. If the employer asks you to pay money for any purpose including processing to shortlisting, please
immediately report at [email protected].
Saigol Group of Companies
Pak United Arab Group
Supreme Group of Companies
HA Group of Companies
Etihad Group of Companies
Vital Group of Companies
KP Group of Companies
Delta Group of Companies
World International LLC
Ultimate HR Solution
AJL Group of Companies
Lexer Group of Companies
Khawaja Group of Industries
Fragrance Land Pvt Ltd
EBS (Earn Be Smart) Pvt Ltd
Jamal Group of Industries
Jamal Mirza Group of Company
Shah International Technical Training Institute & Consultants Pvt Ltd