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Posted Feb 12, 2018 3 views
PKR. 35,000 - 70,000/Month
Responsibilities
- Manage large amounts of incoming calls of customers.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Requirements
- Proven customer support experience of minimum 2 years.
- Track record of over-achieving quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Minimum A-Level certification or Bachelor’s degree in any discipline.
Job Details
Industry:
Functional Area:
Total Positions:
1 Post
Job Shift:
Third Shift (Night)
Department:
Sales and Marketing
Gender:
No Preference
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
2 Years (Customer Support Experience is mandatory)
Apply Before:
Mar 13, 2018
Posting Date:
Feb 12, 2018
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