Posted Oct 21, 2025 135 views
This full-time customer support position focuses on delivering exceptional service primarily through phone interactions. The role involves managing inbound calls, addressing client inquiries promptly, and fostering strong customer relationships. In addition to phone support, the position requires handling chat support across various social media platforms. The candidate will be responsible for comprehensive follow-up and tracking of customer orders and feedback. Staying updated on new products and pricing is crucial to ensure customers receive accurate and timely information. This role is based on-site and demands a proactive and professional approach to customer service.
Key Responsibilities:
- Provide professional and courteous service to customers over the phone.
- Maintain and enhance customer relationships by delivering high-quality support.
- Efficiently manage inbound calls and respond to client inquiries.
- Conduct thorough follow-up and track customer orders and feedback from start to finish.
- Manage chat support across all social media platforms to address customer needs.
- Keep up-to-date with new product launches and pricing changes to share accurate information with customers.
Required Qualifications:
- Intermediate or Bachelor’s degree, or equivalent experience in customer support.
- At least 1 year of experience in a customer support role.
- Strong organizational skills to handle multiple tasks effectively.
- Ability to work collaboratively within a team environment.
- Dedication to enhancing customer feedback and overall service quality.
This position offers a monthly salary in the range of Rs35,000 to Rs38,000 and requires candidates to work on-site. Applicants should be ready to demonstrate a proactive attitude and commitment to delivering excellent customer service.
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Imran Electronics
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