Posted Oct 29, 2018 1 views
Customer Service Officer Duties and Responsibilities
· Answers customer inquiries via phone, email, and in person
· Directs customers to online resources
· Updates customer records in the system, including notes about interactions
· Pitches ideas for improving customer care
· Creates and maintains reports about customer interactions
· Encourages customers to complete surveys
· Makes recommendations to management to improve customer experience
· Attracts potential customers by answering product and service questions; suggesting information about other products and services.
· Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
· Maintains financial accounts by processing customer adjustments.
· Follow communication procedures, guidelines and policies.
· Assist with placement of orders, refunds, or exchanges
· Sell products and services
· Place or cancel orders
· Take payment information and other pertinent information such as addresses and phone numbers
· Work with customer service manager to ensure proper customer service is being delivered
· Office Administration
Customer Service Representative Skills
Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Computer Skills
Job Details
Cutique Care Pvt Ltd
pDHA Phase 06 Lahore/p
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