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Job Description

Purpose of the role

The overall purpose of the role is to monitor health, safety and wellbeing of the company operations and the employees throughout any 24-hour period, 7 days per week, (24/7).

Key accountability areas

  • Operate the company workforce management system including the processing of all duty “Book on” and duty welfare “check calls”.
  • Receive and disseminate communications from employees not attending assigned duties, identifying, and allocating suitably trained replacements.
  • General administration duties to include report writing and collation.
  • Escalate all incidents to relevant line management by following the companies Incident reporting process.
  • Maintain strict Data Protection (GDPR) standards, adhering to the policies and procedures put in place in relation to monitoring, recording, extracting, and sharing of Information.



  • Excellent grasp of the English Language in both written and verbal formats.
  • Good standard of education including excellent numeracy and literacy skills.
  • Demonstratable interpersonal and communicating skills including a clear and concise telephone manner with the ability to communicate at all levels.


  • Leadership skills gained in a professional setting or via vocational training/further education (Evidenced by Certification).
  • Recent experience of working within a team environment and relevant experience of working alone and setting own priorities.
  • Proven ability to concentrate for long periods of time and have excellent observational skills.
  • Recent experience using Windows Microsoft applications (Word, Excel, PowerPoint, c).
  • Must have good attention to detail and ability to multitask when required.
  • Previous Security Control Room experience.

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Career Level:
Experienced Professional
Minimum Experience:
1 Year
Apply Before:
Jan 31, 2021
Posting Date:
Dec 31, 2020
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Cutlass Control Center

Call Center · 1-10 employees - Lahore