Posted Jun 17, 2019 422 views
1. PRINCIPLE ACCOUNTABILITIES OF THE JOB
S. No.
List the Principal Accountabilities/ Key End Results which must be produced by this job
1 Communicate and interact effectively with Social Media (Facebook, Twitter, etc.)audiences through the private messaging feature.
2 Respond to social media inquiries by investigating internally by formulating responses designed to enhance StormFiber’s image and support its goals.
3 Perform consistently checks of social media forums and alert relevant team members of challenging inquiries that could potentially negatively impact StormFiber’s reputation.
4 Quickly acknowledge social media inquiries and meet established deadlines to achieve prompt resolution.
5 Effectively communicate and provide customer service to every consumer, including consumers who may be demanding or otherwise challenging
6 Coordinate with cross-functional teams to generate effective responses that satisfy customer queries. Stay active on social media to register any mention of StormFiber.
7 Possess high ethical standards to maintain consumer confidentiality when answering all consumer inquiries
Job Details
Cyber Internet Services (Pvt) Limited
Cyber Internet Services Private Limited (CYBERNET) is a leading Internet and Data Communication Network Service Provider in Pakistan. Established in 1997, as a Lakson Group Company, CYBERNET focuses on providing specialized solutions for different enterprise verticals with end to end solutions including single-site or multi-site data and internet connectivity solutions, local or international VPN solutions, back hauling solutions and data center services. The company has offices in 20 cities, offering various technology services to more than 7000 corporate customers in 52 cities and towns of Pakistan. The company offers a range of connectivity options to its enterprise clients from fixed line, GPON, Metroethernet and DSL, to wireless solutions such as Radio and Wimax based services. The company also operates 2 VSAT Ground stations to provide connectivity to the far reaches of Pakistan. CYBERNET employs over 500 people, 60% of whom are engineers providing on-ground support to valued clients across Pakistan. The company operations are also backed by a Network Operations Center and 150 person call center supporting clients on a 24/7/365 basis.
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