Posted Sep 13, 2018 15 views
Cyber System Pvt. Ltd is an established Business Process Outsourcing company running projects in multiple domains. We have our own onshore office in US with strong and loyal clientele. In order to fulfil the business requirements for one of our US clients we need some excellent Customer Service Executives for our inbound project.
Handsome salary package, medical insurance and incentives to be offerred to selected candidates.
Candidates must be energetic, self-motivated, self-driven and have some basic computer skills.
Suitable Profile for This Position:
- Must have experience in handling international clients via telephone.
- Must be available to work in evening & night shifts.
- Maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures.
- Provide quality customer service through phone calls.
- Experience in internation call center would be preferred
Requirements and Qualifications
- Intermediate/ A-Level or Higher.
- Excellent communication skills
- Previous experience in a customer support role.
- High performer with a track record of over-achievement.
- Strong phone and verbal communication skills including active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- Neutral or non-inflicted American accent.
Skills
Job Details
Cyber System (Pvt) Ltd
Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.
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