Posted Feb 11, 2020 5 views
Job Responsibilities:
Primary responsibility is customer service.
- Communicates with customers to determine their needs.
- Handling the floor, Preparing Schedules and notifies chauffeurs of work order assignments using GPS tracking and dispatching software.
- Receiving Inbound calls from chauffeurs/affiliate with some outbound as well.
- Supporting the team when necessary.
- Active in all facets of dispatch.
- Various reporting responsibilities as needed.
Requirements needed in order to be considered for this position:
- Requires a Bachelor’s Degree...additional education a plus.
- Previous dispatching/customer service experience.
- Experience and utilizing judgment in order to plan and accomplish goals.
- Follow up and follow through with chauffeurs and customers to help maintain good customer relationships.
Ideal candidates will have the following customer service related skills:
- A professional and courteous telephone manner.
- Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field chauffeurs.
- Patience and endurance to sit/stand behind a desk all day.
- Able to identify and handle the urgency of each task, and work in a high-stress position.
- Is detail-oriented with the ability to multi-task.
Basic computer skills to include the following:
- Proficient w/Microsoft outlook, excel and word.
- Strong interpersonal skills such as, communication, problem solving, and organizational.
- Perform a variety of tasks; works under general supervision of the project manager.
Additional skills that will be considered:
- Previous Limousine Dispatch knowledge or experience.
- Familiar with standard concepts of WorkForce Management and Reporting.
Benefits
- Medical Insurance
- We provide paid training and continuous education.
- Weekly training and coaching support.
- Winning team atmosphere
- PTO
- Paid Holidays
Job Details
Cyber System (Pvt) Ltd
Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.
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