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Job Description

Job Responsibilities:

Primary responsibility is customer service.

  • Communicates with customers to determine their needs.
  • Handling the floor, Preparing Schedules and notifies chauffeurs of work order assignments using GPS tracking and dispatching software.
  • Receiving Inbound calls from chauffeurs/affiliate with some outbound as well.
  • Supporting the team when necessary.
  • Active in all facets of dispatch.
  • Various reporting responsibilities as needed.

Requirements needed in order to be considered for this position:

  • Requires a Bachelor’s Degree...additional education a plus.
  • Previous dispatching/customer service experience.
  • Experience and utilizing judgment in order to plan and accomplish goals.
  • Follow up and follow through with chauffeurs and customers to help maintain good customer relationships.

Ideal candidates will have the following customer service related skills:

  • A professional and courteous telephone manner.
  • Ability to handle a multiple-lined phone system...GPS system and dispatch to multiple field chauffeurs.
  • Patience and endurance to sit/stand behind a desk all day.
  • Able to identify and handle the urgency of each task, and work in a high-stress position.
  • Is detail-oriented with the ability to multi-task.

Basic computer skills to include the following:

  • Proficient w/Microsoft outlook, excel and word.
  • Strong interpersonal skills such as, communication, problem solving, and organizational.
  • Perform a variety of tasks; works under general supervision of the project manager.

Additional skills that will be considered:

  • Previous Limousine Dispatch knowledge or experience.
  • Familiar with standard concepts of WorkForce Management and Reporting.

Benefits

  • Medical Insurance
  • We provide paid training and continuous education.
  • Weekly training and coaching support.
  • Winning team atmosphere
  • PTO
  • Paid Holidays

Job Details

Industry:
BPO
Total Positions:
1 Post
Job Shift:
Rotating
Job Type:
Job Location:
Gender:
No Preference
Minimum Education:
Bachelors
Career Level:
Department Head
Minimum Experience:
6 Years
Apply Before:
Feb 29, 2020
Posting Date:
Feb 11, 2020
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Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the bu ...Read More

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