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Operations Manager

Cyber System is looking for a dynamic Operations Manager for its call center operations in Evening Shift based in Lahore. The resource should have a proven work experience of 6-8 years in call center /BPO industry working for US/UK clients and should possess excellent communication and leadership skills.

Job Title: Operations Manager.

Shift: Night 5 PM – 2 AM (Monday to Friday)

Location: Lahore.

Responsibilities:

• Responsible for the team monthly targets and ensure target achievement on a regular basis.

• Responsible for the fulfillment of KPIs. Also deliver month targets to associates.

• Managed the analysis and implementation of projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations.

• Responsible for the daily operation, including business objectives, performance and resource management.

• Specific responsibilities include staffing and schedule adherence, training, quality assurance, provider schedule template review and protocol development and maintenance.

• Significant interaction with internal and external stakeholders and other parties.

Requirements:

• Proven work experience as an Operations Manager in a BPO environment for US/UK clients.

• Extensive knowledge of US/UK BPO industry and best practices.

• Experience managing Teams of more than 20 people.

• Adequate knowledge of organizational effectiveness and operations management.

• Ability to effectively communicate with all levels of the organization

• Leadership and organizational skills with people management skill.

Benefits:

• Market competitive salary.

• Paid time off.

• Medical Insurance.

• Annual Trips.

Skills

KPI Implementation Scheduling Tools Resource Managemet Resource Management Schedule Strategic Analytics

Job Details

Industry:

BPO

Functional Area:

Operations

Total Positions:

1 Post

Job Shift:

Third Shift (Night)

Job Type:

Full Time/Permanent

Job Location:

Lahore, Pakistan

Gender:

No Preference

Minimum Education:

Bachelors

Career Level:

Department Head

Minimum Experience:

6 Years

Apply Before:

Mar 12, 2020

Posting Date:

Feb 11, 2020

Cyber System (Pvt) Ltd

BPO · 101-200 employees - Lahore

Cyber System is a US based organisation, established in 2008, is a leader in customized outsource Software development, Medical Billing, Recruitment solutions, research and human resource services representing clients throughout the world. The core philosophy behind Cyber System is to tackle the business problems and create novel and efficient solutions by utilizing state-of-the-art technology. Cyber System believes in professionalism, business ethics and morality. It aims at long-term relationships based on trust, understanding and good will. Business criteria at Cyber System are many as opposed to profit alone. Here, commitment, sincerity and enthusiasm form the path to professionalism. Effective and regular communication and sanctity of timelines is very important to Cyber System. This leads to the satisfaction of both the Cyber System Team and Cyber System Clients. Aspiring to expand to new sectors, Cyber System aims at rendering its services to many new markets both national and international.

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