We are looking a Call Center Supervisor for our educational project. The individual will work closely with the Director and Manager to oversee the day to day duties and department responsibilities. .
Responsibilities:
- Provides oversight of the Call Center Department
- Identifies trends in complaints and works closely with all Departments and all levels of Management to find viable solutions
- Takes lead in answering requests to the referral in boxes
- Works with Call Center Director and Supervisor on internal Quality Assurance
- Verify work is being properly processed and completed
- Locate areas of struggle for each agent and provide immediate feedback to management
- Maintain data and keep a record
Requirements:
- Graduate in computer science
- Quick learning attitude
- Good in English/Urdu Communication
- Willing to work Rotational shifts Morning & Evening
Benefits:
- Market Competitive Salary
- Commission
- Bonuses
- Free Courses
- Best Opportunity for Self-growth
Job Details
CyberCO2 is a US based, government certified, digital agency that helps businesses succeed in the online world through robust and secure digital solutions including mobile apps, websites and effective marketing. Headquartered in Tampa, FL USA, our operations office is located in Lahore where we have a team of dedicated and passionate programmers, designers and creators who work together, eat together and play together. With a motto of "Do the Right Thing", our goal is to build a learning environment that encourages growth, compassion and success for everyone who is a part of CyberCO2.
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