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Job Description

---- Applicants who are ready to join immediately will be preferred the most -----

We are looking for  Technical Support Specialist will provide support assistance to our valued customers to solve their Product issues, routine Health checkup, Operation, and administration of the specific products,  Our Technical Support Specialist position is specifically designed for goal-oriented, high achieving individuals who are determined to build a successful career in the tech industry.

Duties and Responsibilities

  • Respond to all support requests through Ticketing software in a prompt, professional and courteous manner
  • Use remote access software to provide 2nd and 3rd level support to troubleshoot and resolve escalated technical issues
  • Communicate timely back to customers, track and resolve any issues regarding the product SLA
  • Provide Deployment Support to users throughout the enterprise. Performing deployment duties as needed
  • Diagnose and resolve Application and Hardware related issues
  • Perform product Health checkup, Patching as well as proactive maintenance
  • Identify and suggest possible improvements in procedures

Required Skills:

  • Excellent customer service skills; this includes language proficiency and communication skills, good writing skills.
  • The extensive technical know-how of security network devices (Antivirus Servers, firewalls, Network & System monitoring solution and SIEM) and any other security networking hardware or software tools
  • Excellent Technical skills required for any of  Fortinet, Kaspersky, Solarwinds, Sophos, Forcepoint, Veritas, Bitdefender, PaloAlto, Startodesk, RSA, F5, A10, Rapid7, Netbrain, GFI, Tenable  vendors.
  • Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from Team Lead and senior colleagues.


·       Minimum Bachelor Degree

·       Minimum 1 years working in an IT support capacity

Job Details

Functional Area:
Total Positions:
3 Posts
Job Shift:
First Shift (Day)
Job Type:
Job Location:
No Preference
Minimum Education:
Degree Title:
Computer Science/IT/Software Engineering
Career Level:
Entry Level
Minimum Experience:
1 Year (Experienced will be preferred, however fresh candidates may apply as well.)
Apply Before:
Dec 01, 2020
Posting Date:
Nov 19, 2020
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Information Technology · 101-200 employees - Islamabad

Cybersecurity solution providers.

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