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CloseJob Description
This position requires working from home & visits to office when required.We are hiring a Customer Service Representative to manage customer queries.
- You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
- To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Skills
Job Details
Job Channel:
Industry:
Functional Area:
Total Positions:
2 Posts
Job Shift:
First Shift (Day)
Department:
Marketing & Coordination for CSR
Gender:
Female
Age:
20 - 27 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Experienced Professional
Minimum Experience:
Fresh
Apply Before:
Mar 19, 2021
Posting Date:
Feb 18, 2021
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