Posted Nov 09, 2020 113 views
Role
The candidate needs to be assertive, proactive and be able to manage a multitude of departments with an attitude to get things done right and on time.
As he/she will be the first point of contact for any individual coming in at daftarkhwan, hiring the right person for this role is crucial to make a lasting impression.
The candidate must possess the following qualities:
· Active listening
· Excellent communication skills
· Soft skills - friendliness & likeability
· Proactive
· Be a multitasker - organized, calm, detail-oriented and responsible
· Do what's right
· Possess technical skills
· Be patient
· Manage tasks efficiently & effectively
These qualities must be observed & tested during the probationary period. Over the span of the employment of the candidate, he/she must be expected to achieve the following:
Site
· Be the first & last point of contact for anyone walking in to the space
· Greet, meet & direct residents, guests, walk ins etc
· Answer queries visitors may have regarding the site
· Answer phone calls coming in to the site
· Know the policies & protocols for managing problems
· Maintain updated recordkeeping for SBU
Community
· Assist in creating a welcoming & collaborative community
· Manage the bookings calendar for daftarkhwan to ensure no double bookings take place
· Handle the security & telecommunications system
· Assist with events taking place at daftarkhwan
· Assist the Community Executive with new residents joining in
· Handle inbound & outbound mailing
Operations
· Conduct active communication with the admin department for inventory & finance
· Ensure the space is clean & well kept
· Assist operations team in maintaining the highest order of member experience
Business:
· Take direction from Community Executive
· Meet or exceed company set KPIs
· Lead the team to the best of your abilities
· Oversee team management processes that include reviews
· Support & motivate the team by providing effective and timely feedback and coaching when necessary to drive performance & growth
Skills & Experience
- Demonstrate high levels of integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
- Has experience of managing people
Persona
· Age: 20 - 30
· Position: front desk officer
· Salary: PKR 25,000 - 35,000
· Location: i-10/3, Islamabad
· Education: Bachelors
· Experience: a minimum of one year
· Personality: friendly, positive attitude, quick decision maker, can control emotions, works under pressure, open to new ideas & people
· Goals: wants to promote harmony amongst a group of diverse individuals while working at a place that has growth opportunities
Value Proposition
· Compensation: competitive salary package, opportunity for raise & promotion, timeline on promotion, evaluation system: performance matrix x KPIs
· Benefits: holidays, attendance, flexibility
· Career development: stability, progress, jump up the ranks based on performance
· Work environment: recognition, autonomy, challenges to be faced, roles & responsibility
Culture: values, clear reporting line, collaboration, team spirit, support
Skills
Job Details
Daftarkhwan
Daftarkhwan (DK) combines the vision for a communal space where ideas can thrive with the pragmatic needs of a modern office space. The space has been designed to facilitate individual as well as team work, to host events, and cater to all the needs of entrepreneurs and small teams. It derives energy from the very people it serves, placing the community at the forefront of the organization’s vision.
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