We at Daisy Pakistan are looking for an experienced ServiceNow developer to join our development team. You will be a motivated and independent individual, able to work without supervision to deliver solutions built upon core ServiceNow functionality. Our roadmap includes initiatives to evolve our Service Desk and Self-Service Portal; Request Catalogue enhancements; an upgrade to the Helsinki release; platform migrations; integration with internal, customer and 3rd party platforms. Your experience will help us define development best practices for ServiceNow and to identify opportunities to improve the effectiveness and efficiency of Services. We at Daisy have a results oriented culture that demands intelligence, dedication, teamwork and attention to detail.
If you have these qualities and enjoy proactive and exciting development schedule then check out the details below and apply now.
Key Responsibilities
- Platform upgrades (testing and changes)
- Service request development and configuration
- Forms and workflow development for core modules
- Evolve the Self-service portal for a stronger customer experience.
- Platform integration via the API.
- Stay up to date with new ServiceNow features and functionality.
- Collaborate with other team members to evolve ServiceNow development practices.
- Identify opportunities to increase the value provided by ServiceNow to Daisy and its customers.
Key skills (the more of these you can demonstrate, the better):
- ServiceNow Administrator Certification Preferred
- ServiceNow Implementation Specialist Certification Preferred
- ITIL Certification Preferred
- Knowledge of core Service Modules, Business Rules, Scripting, UI Policies and ACLs.
- An understanding and experience of Domain Separation is critical.
- Experience with platform Upgrades,
- Experience with Integration (CTI, Third-Party Orchestration, Customer Service Desk),
- Experience with Service Catalogue
- Experience with Change Management
- Experience with Problem Management
- Experience with Knowledge Management
- Experience with Self-Service Portal Design
- Experience with ServiceNow for Mobile
- Experience with Kanban, Agile and Lean principles and practices is valuable.
Package:
We offer Lucrative salary package to deserving candidates.
Job Details
Formed in 2001, we have grown into the UK’s largest independent provider, with 60,000 direct customers, 1,500 partners, 3,700 employees, and 30 locations nationwide. We provide services to half of the country’s high street retailers and we are at the technological heart of the nation’s critical infrastructure. We help keep trains running and planes flying. We support doctors in the care of their patients. And we connect businesses of every kind to the customers they serve. We also work through System Integrators, Telcos and Value Added Resellers to help them manage their enterprise customers’ needs. Not many can match our breadth of offering, technical expertise and our passion for customer service. But, most importantly, no-one can match our understanding of your market and your challenges.
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