Posted May 19, 2026 135 views
Dajaj Broast is seeking a dedicated Call Operator to join our team and manage a large team of 100 persons effectively. The successful candidate will serve as the primary point of contact for customers, handling inquiries, resolving issues, and delivering excellent customer service. This role requires excellent communication skills, active listening, and the ability to maintain accurate records through CRM software and data entry tasks. Candidates with at least one year of experience in a customer-facing role are encouraged to apply.
Responsibilities
Handle incoming and outgoing customer calls professionally and courteously, ensuring customer satisfaction.
Manage and supervise a team of 100 call operators, providing guidance, training, and support to optimize performance.
Utilize CRM software to accurately record and update customer information and call details.
Listen actively to customers' needs and concerns, providing appropriate solutions and escalating issues when necessary.
Maintain detailed and accurate data entry to support customer service operations and reporting.
Resolve customer complaints and inquiries effectively while upholding company policies and standards.
Monitor call quality and team performance metrics, implementing process improvements to enhance service delivery.
Collaborate with other departments to ensure seamless communication and resolution of customer issues.
Participate in regular team meetings and training sessions to stay updated on product knowledge and customer service techniques.
Promote a positive work environment and encourage teamwork among call operators to meet company goals.
Skills
Dajaj Broast
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